Senior Customer Support Representative - escalations (Jackson, MS)

We are growing our team at Cedar Lakeside Energy Group and adding a Senior Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of about 293 people based in Jackson. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including service connections, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with service connections. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Jackson. • We will tell you what to expect at each step of the hiring process.