Senior Customer Support Representative - escalations (Jackson, MS)

We are growing our team at Summit Timber Property Management and adding a Senior Customer Support Representative whose main responsibility will be escalations. Residents are neighbours, not numbers. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including resident events, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with resident events. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Jackson. • We will tell you what to expect at each step of the hiring process.