Senior Customer Support Representative - escalations (Jackson, MS)

We are growing our team at Greenridge Clear Civic Services and adding a Senior Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 187 people based in Jackson. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including public records, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with public records. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Jackson, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.