Senior Customer Support Representative - escalations (Houston, TX)

We are growing our team at Greenridge River Water Authority and adding a Senior Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of more than 1,000 people based in Houston. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including billing accounts, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Houston. • We reply to every applicant.