Senior Customer Support Representative - escalations (Hartford, CT)

Greenridge Orchard Environmental Services is an environmental-services company in Hartford with routes, transfer stations and recycling. We are hiring a Senior Customer Support Representative to take on escalations. You would join a small organisation of about 37 people based in Hartford. What you will do • Resolve billing and account issues, including service complaints, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with service complaints. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Hartford, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.