Senior Customer Support Representative - escalations (Grand Rapids, MI)

We are growing our team at Greenridge West Environmental Services Group and adding a Senior Customer Support Representative whose main responsibility will be escalations. Early starts and steady work; we look after our drivers. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including fleet maintenance, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with fleet maintenance. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Grand Rapids, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.