Senior Customer Support Representative - escalations (Fort Worth, TX)

Summit Meadow Press is a printer and publisher in Fort Worth serving local and national clients, and we need a Senior Customer Support Representative to lead our escalations. You would join a small organisation of about 186 people based in Fort Worth. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including customer orders, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with customer orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Fort Worth. • We will tell you what to expect at each step of the hiring process.