Senior Customer Support Representative - escalations (El Paso, TX)

Stonegate Ashton Telecom Group is looking for a Senior Customer Support Representative. The job centres on escalations for network equipment, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including network equipment, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with network equipment. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in El Paso. • We reply to every applicant.