Senior Customer Support Representative - escalations (Detroit, MI)

Clearpath Yarrow Foods is looking for a Senior Customer Support Representative. The job centres on escalations for sanitation schedules, and it would suit someone who likes steady, practical work. We like people who take pride in what they make. What you will do • Resolve billing and account issues, including sanitation schedules, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with sanitation schedules. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Detroit. • We will tell you what to expect at each step of the hiring process.