Senior Customer Support Representative - escalations (Des Moines, IA)

Rivermark Sparrow Energy Group supplies electricity and gas to homes and businesses around Des Moines. We are hiring a Senior Customer Support Representative to take on escalations. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including meter readings, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with meter readings. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Des Moines, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.