Senior Customer Support Representative - escalations (Denver, CO)

We are growing our team at Westbrook Basin Arts Center and adding a Senior Customer Support Representative whose main responsibility will be escalations. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including visitor services, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with visitor services. Working arrangement • Full-time, Monday to Friday. • On site in Denver. • Applications are reviewed on a rolling basis.