Senior Customer Support Representative - escalations (Denver, CO)

Greenridge Lakeside Arts Center is a cultural organisation in Denver presenting exhibitions and performances. We are hiring a Senior Customer Support Representative to take on escalations. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including exhibitions, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with exhibitions. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Denver. • Applications are reviewed on a rolling basis.