Senior Customer Support Representative - escalations (Denver, CO)

Cedar Cross Foods Group produces packaged foods at its Denver plant, and we need a Senior Customer Support Representative to lead our escalations. You would join a small organisation of about 181 people based in Denver. What you will do • Resolve billing and account issues, including cold storage, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with cold storage. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Denver. • We will tell you what to expect at each step of the hiring process.