Senior Customer Support Representative - escalations (Dallas, TX)

Fernwood Ember Housing provides affordable homes and support services around Dallas. We are hiring a Senior Customer Support Representative to take on escalations. You would join a large organisation of about 589 people based in Dallas. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including waiting lists, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with waiting lists. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Dallas. • We reply to every applicant.