Senior Customer Support Representative - escalations (Dallas, TX)

We are growing our team at Bright Nest Manufacturing and adding a Senior Customer Support Representative whose main responsibility will be escalations. Shifts are steady and overtime is planned. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including tooling, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with tooling. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Dallas, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.