Senior Customer Support Representative - escalations (Columbus, OH)

Amberfield Rowan Foods is looking for a Senior Customer Support Representative. The job centres on escalations for ingredient orders, and it would suit someone who likes steady, practical work. Food safety is non-negotiable and we train for it. What you will do • Resolve billing and account issues, including ingredient orders, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with ingredient orders. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Columbus. • We will tell you what to expect at each step of the hiring process.