Senior Customer Support Representative - escalations (Columbus, OH)

Greenridge Sable Financial is a financial-services company in Columbus, and we need a Senior Customer Support Representative to lead our escalations. Trust is the product, so accuracy and clarity matter. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including vendor spend, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with vendor spend. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Columbus. • Applications are reviewed on a rolling basis.