Senior Customer Support Representative - escalations (Colorado Springs, CO)

We are growing our team at Bright Vista Insurance and adding a Senior Customer Support Representative whose main responsibility will be escalations. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including underwriting files, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with underwriting files. Working arrangement • Full-time, on a regular day shift. • On site in Colorado Springs. • We will tell you what to expect at each step of the hiring process.