Senior Customer Support Representative - escalations (Cleveland, OH)

Bluepeak Wren Foods Group is looking for a Senior Customer Support Representative. The job centres on escalations for customer specifications, and it would suit someone who likes steady, practical work. We like people who take pride in what they make. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including customer specifications, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with customer specifications. Working arrangement • Full-time, with a steady weekday schedule. • On site in Cleveland, with some flexibility after the first few months. • We reply to every applicant.