Senior Customer Support Representative - escalations (Cleveland, OH)

Highbridge Clear Freight coordinates shipments and warehousing around Cleveland, and we need a Senior Customer Support Representative to lead our escalations. You would join a small organisation of about 19 people based in Cleveland. What you will do • Resolve billing and account issues, including claims, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with claims. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Cleveland. • Applications are reviewed on a rolling basis.