Senior Customer Support Representative - escalations (Cleveland, OH)

We are growing our team at Amberfield Pine Press and adding a Senior Customer Support Representative whose main responsibility will be escalations. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including proofing, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with proofing. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Cleveland. • We will tell you what to expect at each step of the hiring process.