Senior Customer Support Representative - escalations (Charleston, SC)

Cedar Corner Water Authority operates treatment plants and pipelines around Charleston. We are hiring a Senior Customer Support Representative to take on escalations. Safety and public health guide our decisions. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including treatment plant data, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with treatment plant data. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Charleston, with some flexibility after the first few months. • We reply to every applicant.