Senior Customer Support Representative - escalations (Boise, ID)

We are growing our team at Clearpath Granite Press and adding a Senior Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 19 people based in Boise. What you will do • Resolve billing and account issues, including bindery work, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with bindery work. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Boise. • Applications are reviewed on a rolling basis.