Senior Customer Support Representative - escalations (Boise, ID)

We are growing our team at Ironwood Ivory Hospitality and adding a Senior Customer Support Representative whose main responsibility will be escalations. We work weekends and holidays and we make it fun. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including group events, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with group events. Working arrangement • Full-time, with a steady weekday schedule. • On site in Boise, with some flexibility after the first few months. • We reply to every applicant.