Senior Customer Support Representative - escalations (Boise, ID)

We are growing our team at Westbrook Sable Markets and adding a Senior Customer Support Representative whose main responsibility will be escalations. We are friendly and busy, especially on weekends. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including online orders, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with online orders. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Boise. • We will tell you what to expect at each step of the hiring process.