Senior Customer Support Representative - escalations (Austin, TX)

We are growing our team at Northwind Wilder Auto Group and adding a Senior Customer Support Representative whose main responsibility will be escalations. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including vehicle inspections, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with vehicle inspections. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Austin. • We reply to every applicant.