Senior Customer Support Representative - escalations (Austin, TX)

Rivermark Corner Auto Group operates automotive service and parts businesses around Austin, and we need a Senior Customer Support Representative to lead our escalations. Service hours are steady. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including parts orders, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with parts orders. • Bilingual English and Spanish. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Austin. • Applications are reviewed on a rolling basis.