Senior Customer Support Representative - escalations (Austin, TX)

Clearpath Ivory Civic Services Group provides shared administrative services to local governments around Austin. We are hiring a Senior Customer Support Representative to take on escalations. We follow procedures carefully and explain them clearly. What you will do • Resolve billing and account issues, including permits, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with permits. Working arrangement • Full-time, with a steady weekday schedule. • On site in Austin. • We reply to every applicant.