Senior Customer Support Representative - escalations (Atlanta, GA)

Redstone Granite Housing manages affordable housing communities across Atlanta, and we need a Senior Customer Support Representative to lead our escalations. You would join a small organisation of about 12 people based in Atlanta. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including rent assistance, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with rent assistance. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Atlanta. • We will tell you what to expect at each step of the hiring process.