Senior Customer Support Representative - escalations (Atlanta, GA)

Bluepeak Haven Auto Group is a Atlanta company supplying vehicle parts and service. We are hiring a Senior Customer Support Representative to take on escalations. You would join a small organisation of about 124 people based in Atlanta. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including supplier deliveries, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with supplier deliveries. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Atlanta, with some flexibility after the first few months. • We reply to every applicant.