Senior Customer Support Representative - escalations (Anchorage, AK)

Clearpath Field Markets Associates is a Anchorage retailer with stores, a distribution centre and online ordering. We are hiring a Senior Customer Support Representative to take on escalations. We like people who know our customers by name. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including online orders, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with online orders. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Anchorage. • We reply to every applicant.