Senior Customer Support Representative - billing questions (Wichita, KS)

Summit Mill Arts Center is looking for a Senior Customer Support Representative. The job centres on billing questions for ticketing, and it would suit someone who likes steady, practical work. Evenings and weekends are part of the job. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including ticketing, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with ticketing. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Wichita. • We will tell you what to expect at each step of the hiring process.