Senior Customer Support Representative - billing questions (Wichita, KS)

Highbridge Ember Financial is looking for a Senior Customer Support Representative. The job centres on billing questions for vendor spend, and it would suit someone who likes steady, practical work. Trust is the product, so accuracy and clarity matter. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including vendor spend, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with vendor spend. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Wichita. • We will tell you what to expect at each step of the hiring process.