Senior Customer Support Representative - billing questions (Virginia Beach, VA)

Bluepeak Basin Civic Services Group is looking for a Senior Customer Support Representative. The job centres on billing questions for budget submissions, and it would suit someone who likes steady, practical work. Benefits and stability attract long tenure. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including budget submissions, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with budget submissions. Working arrangement • Full-time, with a steady weekday schedule. • On site in Virginia Beach. • We will tell you what to expect at each step of the hiring process.