Senior Customer Support Representative - billing questions (Tucson, AZ)

Harborlight Property Management is looking for a Senior Customer Support Representative. The job centres on billing questions for resident events, and it would suit someone who likes steady, practical work. Maintenance and leasing staff share information every day. What you will do • Resolve billing and account issues, including resident events, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with resident events. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Tucson, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.