Senior Customer Support Representative - billing questions (Tucson, AZ)

Silverline Lakeside Transit Planning is looking for a Senior Customer Support Representative. The job centres on billing questions for service alerts, and it would suit someone who likes steady, practical work. We like people who ride the bus and notice when things do not work. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including service alerts, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with service alerts. Working arrangement • Full-time, on a regular day shift. • On site in Tucson. • We reply to every applicant.