Senior Customer Support Representative - billing questions (Tucson, AZ)

We are growing our team at Cedar Drift Legal Group and adding a Senior Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 55 people based in Tucson. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including intake forms, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with intake forms. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Tucson. • We will tell you what to expect at each step of the hiring process.