Senior Customer Support Representative - billing questions (Toledo, OH)

Bright Drift Inspection Services is looking for a Senior Customer Support Representative. The job centres on billing questions for equipment calibration, and it would suit someone who likes steady, practical work. Technicians travel and report carefully. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including equipment calibration, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with equipment calibration. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Toledo. • We reply to every applicant.