Senior Customer Support Representative - billing questions (Tampa, FL)

Bluepeak River Water Authority supplies drinking water and treats wastewater for Tampa and nearby communities, and we need a Senior Customer Support Representative to lead our billing questions. Crews and office staff work closely together. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including water quality, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with water quality. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Tampa. • We will tell you what to expect at each step of the hiring process.