Senior Customer Support Representative - billing questions (Tampa, FL)

We are growing our team at Westbrook Umber Banking Services and adding a Senior Customer Support Representative whose main responsibility will be billing questions. You would join a large organisation of about 753 people based in Tampa. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including branch operations, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with branch operations. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Tampa. • Applications are reviewed on a rolling basis.