Senior Customer Support Representative - billing questions (St. Louis, MO)

Greenridge Meridian Banking Services is a community-focused bank in St. Louis serving households and small businesses. We are hiring a Senior Customer Support Representative to take on billing questions. You would join a small organisation of about 91 people based in St. Louis. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including branch operations, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with branch operations. • Bilingual English and Spanish. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in St. Louis. • We reply to every applicant.