Senior Customer Support Representative - billing questions (Spokane, WA)

Greenridge Oak Banking Services is a community-focused bank in Spokane serving households and small businesses, and we need a Senior Customer Support Representative to lead our billing questions. We promote from within and train well. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including loan files, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with loan files. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Spokane. • Applications are reviewed on a rolling basis.