Senior Customer Support Representative - billing questions (Spokane, WA)

Silverline Quarry Energy supplies electricity and gas to homes and businesses around Spokane. We are hiring a Senior Customer Support Representative to take on billing questions. You would join a small organisation of about 76 people based in Spokane. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including service connections, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with service connections. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Spokane. • We will tell you what to expect at each step of the hiring process.