Senior Customer Support Representative - billing questions (Seattle, WA)

Ironwood Sparrow Arts Center is a cultural organisation in Seattle presenting exhibitions and performances, and we need a Senior Customer Support Representative to lead our billing questions. Evenings and weekends are part of the job. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including event logistics, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with event logistics. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Seattle. • Applications are reviewed on a rolling basis.