Senior Customer Support Representative - billing questions (Seattle, WA)

We are growing our team at Lumen Basin Civic Services Group and adding a Senior Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 125 people based in Seattle. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including budget submissions, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with budget submissions. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Seattle. • We reply to every applicant.