Senior Customer Support Representative - billing questions (Seattle, WA)

Harborlight Willow Auto Group is looking for a Senior Customer Support Representative. The job centres on billing questions for parts orders, and it would suit someone who likes steady, practical work. You would join a small organisation of about 15 people based in Seattle. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including parts orders, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with parts orders. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Seattle. • Applications are reviewed on a rolling basis.