Senior Customer Support Representative - billing questions (Seattle, WA)

Northwind Cobalt Auto Group serves drivers and dealerships across the Seattle region, and we need a Senior Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including customer estimates, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with customer estimates. Working arrangement • Full-time, on a regular day shift. • On site in Seattle, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.