Senior Customer Support Representative - billing questions (Seattle, WA)

Redstone Umber Foods is a Seattle food manufacturer supplying grocers and food-service customers, and we need a Senior Customer Support Representative to lead our billing questions. We like people who take pride in what they make. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including sanitation schedules, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with sanitation schedules. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Seattle, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.