Senior Customer Support Representative - billing questions (Seattle, WA)

Westbrook Glen Civic Services is looking for a Senior Customer Support Representative. The job centres on billing questions for constituent requests, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Seattle. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including constituent requests, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with constituent requests. Working arrangement • Full-time, on a regular day shift. • On site in Seattle. • Applications are reviewed on a rolling basis.