Senior Customer Support Representative - billing questions (Seattle, WA)

Nova Ashton Civic Services Group is looking for a Senior Customer Support Representative. The job centres on billing questions for permits, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including permits, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with permits. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Seattle, with some flexibility after the first few months. • We reply to every applicant.